Trivandrum University College

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Every department has a grievance cell led by the Head of the Department. Student complaints are addressed to the Head who then passes it on to the staff council. Serious issues are discussed in the staff meetings and the rest are sorted out in an informal manner. Student feed back about teachers and teaching is collected regularly and forms the basis for quality improvement. Since the post graduate courses are semesterised, Continuous Assessment (CA) has been made compulsory. Any complaint/grievance on the granting of credits under CA is also dealt with by the department Cell.

However, under special circumstances the College Council sets up special bodies to resolve serious issues that affect students and college.

Grievance Redressal Cell for employees and its functions

The Principal is the appellate authority of the institution and all employee grievances received by the Principal are placed before the College Council which decides upon the issue based on facts. The minutes of the College Council are an authentic record of all such grievance redressal. Employee grievances are discussed and settled in an amicable way and there has not been any serious instance of employee dissatisfaction in the institution.